Refund policy


RETURNS AND REFUND POLICY
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.


Eligibility for returns - To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging, with proof of purchase.

Due to hygiene reasons, DIY lash kits and cosmetic products that have been opened or used cannot be returned or refunded.


How to start a return - To request a return, please contact us at courts@lashingup.shop. Returns must be approved before being sent back. Approved returns should be sent at your own cost to: 41 Butcher Bird Circuit, Upper Coomera QLD 4209, Australia. Items sent back without first requesting a return will not be accepted.

 


Damages and issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. If your item is faulty, damaged, or incorrect, we will arrange a replacement or refund in accordance with Australian Consumer Law, and we will cover return shipping costs where required.

 

 


Exceptions / non-returnable items
We do not accept returns on:

  • Opened or used lash kits or cosmetic products
  • Sale items
  • Gift cards

Please contact us if you have questions about a specific item before purchasing.


Exchanges - The fastest way to receive a different item is to return the original item (if eligible), and once approved, place a new order.


Refunds - Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at courts@lashingup.shop.



European Union customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with EU consumer law.

However, this right does not apply to sealed cosmetic or hygiene products (including lash kits) once they have been opened or used.