Shipping policy

SHIPPING POLICY

Processing time - All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details. Please note: during launches, promotions, or busy periods, processing times may be slightly longer.

 

 

 

 

 

 

 

 

Shipping within Australia - We currently ship Australia-wide. Delivery timeframes are estimates only and may vary depending on your location and the postal service. Typical delivery times range from 2–7 business days after dispatch.

 

 

 

 

 

International shipping - We may offer international shipping to selected countries. International delivery times vary depending on destination, customs processing, and local postal services. We are not responsible for delays caused by customs, border controls, or international carriers. Any customs duties, taxes, or import fees charged by your country are the responsibility of the customer.

 

 

 

 

 

 

Tracking - All orders include tracking where available. Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear after dispatch.

 

 

 

 

 

Incorrect address - It is the customer’s responsibility to ensure all shipping details are entered correctly at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

 

 

Lost or delayed parcels
Once your order has been handed over to the shipping carrier, we are not responsible for delays, lost parcels, or delivery issues caused by the carrier. If your parcel appears delayed or lost, please contact the shipping provider directly using your tracking number. If you need assistance, you’re welcome to contact us at courts@lashingup.shop and we’ll do our best to help.

 

 

 

Damaged parcels
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and the damaged item so we can assess the issue and arrange a resolution where appropriate.

 

 

 

 

Contact - If you have any questions about shipping, please contact us at:  courts@lashingup.shop